The Importance of Complaints Removal for Businesses

You are here:Home»Knowledge Centre»SEO Knowledge Centre»The Importance of Complaints Removal for Businesses

We are rated as the Best SEO and Google Ads Agency of 2024. Check out our Google and Clutch reviews below.

No fixed contract, just MONTH BY MONTH
Affordable and FAIR prices
Fast responses WITHIN hours
We love getting RESULTS
PPC iconSEO icon
Five star rated company★★★★★
GET YOUR FREE AUDIT & PROPOSAL

The Importance of Complaints Removal for Businesses

A formal programme to manage complaints can be an essential part of your business. Complaints are useful, helping you identify products, services, and practices that could violate consumer protection, causing pain points for your customer. This information can be used to address issues before they escalate, providing you with an opportunity to mitigate risks.

Studies have proven that customer loyalty is increased when the business provides fast and personalised customer service. Just acknowledging the customer's problem can help diffuse the situation, putting the customer back on the road to becoming a loyal customer again.

How Complaints Removal Can Benefit Your Business

Whether you are a home service business, healthcare provider, or any other industry, there are advantages to removing complaints.

The Importance of Complaints Removal for Businesses
GET YOUR FREE ONLINE QUOTE
  1. Increase star rating to boost customer trust 
  2. Remove spam and invalid reviews
  3. Track and monitoring reviews to identify trends that can boost business growth

What Complaints Can Be Removed?

In order to ensure clients avoiding issues, complaints can be removed if they violate the host platforms content guidelines and community standards. 

When Can Complaints be Removed?

Before we go any further, it's important to understand that complaints cannot be removed because they are negative. It is important to ensure that they violate the community standards, Terms of Service, and other rules on the platform where they are posted. This means you need to understand the rules of each platform and their take on removing complaints.

Facebook Reviews

Facebook is committed to ensuring any content displayed is authentic. Facebook enforces spam policies, along with inauthentic behaviours, and misinformation. Facebook prohibits deception and fraud, this includes all content that deceives, misrepresents, or defrauds others for money or property. Complaints can be removed if they contain hate speech, or they violate any of Facebook's Community Standards.

Yelp Reviews

Yelp encourages its users to report any content that violates their guidelines. These guidelines cover written reviews, photographs, direct messages, videos, user profiles and other content. Yelp notes that reviews are not the place to rant on political ideologies, business employment practices, or other mattes that doesn't address the core of the customer experience.

Google Reviews

Google Business Profile is a valuable resource for businesses and directs users to review its removal guidelines before you make a request. There are a number of prohibited and restricted content that could qualify complaints for removal, this can include harassment, hate speech, personal information, misrepresentation, misinformation, profanity, and off-topic content. 

Industry-Specific Reviews

Based on your business and industry, it's recommended you get to know the rules and guidelines of industry-specific reviews sites that are relevant to your business. 

Bear in mind that the rules you identify are not only for complaints received, but also your response to the complaint. Therefore knowing the rules and regulations of each platform is beneficial, helping you remove complaints and improve your business reputation online. 

How Long Does it Take for Complaints to be Removed?

Complaints can be removed from as little as forty eight hours to a few months to be approved. This is determined by the platforms backlog. Average removal times range from two to four weeks for the majority of platforms. 

Conclusion

Negative reviews or complaints can tarnish your online reputation. The good news is that not all complaints need to be removed. At Genie Crawl, we can help you turn negative reviews into positive experiences, showing potential customers that you value their feedback and are committed to customer service and satisfaction. Get in touch with us today to find out more.

RESEARCH
Understanding your market and target audience.
1st step
STRATEGY
Putting together a clear and precise road map.
2nd step
IMPLEMENTATION
Putting everything into practise and making it work.
3rd step
MEASUREMENT
Tracking your success with tools to ensure progress.
4th step
Testimonials

See What Our Delighted Clients Say About Us

Genie Crawl carried out a detailed SEO audit for my tutoring website and explained everything in a clear and understandable way. I hired them straight away and since then I have seen a noticeable improvement in the traffic and leads coming to my website.

Jalisa Ogundelu
Owner

Awesome service, Tony and the team have been great with completing our website and meeting all the deadlines we set. They have lots of bright ideas and created so much value to our business. Our search engine rankings are now on the first page of the Google! We wouldn't have managed this without you guys!

Anna Farra
Owner

Excellent service and great results with our Google Ads account. They are always there at the end of the phone when we need them and they are a friendly bunch of people to deal with. We are very happy with the results.

Olesia Luspa
Owner

Genie Crawl has helped massively with my rankings as a business owner using SEO. My business is doing very well now, all thanks to them!

Daniel Rushton
Owner

Genie Crawl is a very efficient company to work with; they were clear on what they felt they could offer and assisted me in improving my SEO rankings.

Rob Cain
Owner

GenieCrawl was recommended to me for their SEO optimisation services and they have been great to work with. Our traffic jumped straight away and our business has gone from strength to strength thanks to their support.

John Carter
Owner

I was really struggling to get my SEO ratings higher for my business, and my website noticed on google. Thanks to GenieCrawl and their excellent service and SEO knowledge, I was able to increase my rankings sufficiently and am now reaping the benefits of their optimizations. I would highly recommend their service if you are struggling with SEO rankings as I was.

Fynn Healy
Owner

As a new business start up we needed help driving traffic to our website. In all fairness this was an area we were all pretty clueless on. Genie Crawl have been invaluable to us and undoubtedly have been a driving force to increasing sales. They are always there with helpful advice when we need them. Thanks!

Sarah Williamson
Owner

I was a little skeptical about hiring a company to help with the SEO for my website, but I am over the moon with my decision to work with Genie Crawl. They have really increased the traffic to my website and I would highly recommend them to everyone!

Becky Townsend
Owner

Fantastic company. They've been essential in getting us the business that we need. Would completely recommend. We've really found that our rankings have gone through the roof. SEO experts for sure! A+

Lee McRae
Owner
Contact Details

Contact Us

Visit Our Location
US: 244 5th Avenue, New York City, New York, 10001
UK: 120-122 High Street, Whitton, Twickenham, TW2 7LL
Get in Touch

Drop a Line

Complete the form and a member of our team will be in touch shortly to discuss your enquiry.